Customer Service / Order Tracking

 

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Shipping & Delivery

All orders are shipped within 24 hours of receipt of payment.

 

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Privacy & Security

• NEURVANA Edge, Inc. respects and protects the privacy of the individuals that use our web site. You do not need to provide any information that identifies you to use the NEURVANA Edge, Inc. web site. In general, you can visit our website without revealing any personal information. When you subscribe to receive our newsletters and emails,, we do not use this information for any purpose besides occasional email newsletters and updates, and every email newsletter and/or update contains instructions on how to easily unsubscribe. We do not and will not give away, rent, sell, and make available email addresses to any third party. When you use our online shopping cart, your billing and shipping information is transmitted via secure socket encryption to a secure server. This information is used for order processing by qualified and authorized company personnel only. We do not use or store this protected information for any other purpose. We do not and will not give away, rent, sell, or otherwise make available this information to any third party.
  We do not collect any health-related personal information.

• Cookies

  A cookie is a piece of data that identifies you as a unique user. Our shopping cart uses cookies to remember your name and your address information but not your credit card information. This speeds your check out during future orders. However, the shopping cart does not requires the use of cookies, and the rest of our website does not use cookies. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that the NutriCology shopping cart will not remember you if you refuse cookies. NEURVANA Edge, Inc. will not disclose its cookies to third parties except as required by a valid legal process such as a search warrant, subpoena, or court order.

• Advertising

  Our web site carries no third-party banner advertisements.

• Links to Other Sites

  Any sites linked to by NEURVANA Edge, Inc. developed by people over whom NEURVANA Edge, Inc. exercises no control.

• Quality of Products

  The products we sell have demonstrated their safety when taken as directed. They are intended to provide nutritional support for the structure and function of the body. Any information associated with a product is for the purpose of education only, not to diagnose, treat, cure or prevent any disease.

• Quality of Health Information

  We feature product information gathered from all kinds of research, studies and reports we believe to be from reliable sources. The information is for the purpose of education only, and not as a guide to the diagnosis or treatment of a particular disorder or its symptoms. We will not deliberately provide false or misleading information.

• Disclaimer

  Nutrition and health information is provided with the understanding that you accept complete responsibility for your own health and well being. The result of using any product cannot always be anticipated and never guaranteed. NEURVANA Edge, Inc. Products shareholders, management, and employees are not responsible for any adverse effects or consequences resulting from the use of our products. Content of our web site is for the purpose of information and education only, and not as a guide to the diagnosis or treatment of a particular disorder or its symptoms. Consumers should always consult with a health professional for diagnosis and treatment of their specific health problems.

• Changes to this Privacy Policy

  NEURVANA Edge, Inc. may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page. If you have any questions or comments about our Privacy Policy, please Contact Us.

  
  
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Returns & Replacements

To return any products that you are not happy with please use the "Returns" address at the top of the page.

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Ordering

There are 2 ways to place an order with us:
1. By calling into our main number.
2. By placing an order directly on our website.

If you are a wholesale account or a Health Care Professional your quoted prices will be adjusted during the checkout process in the shopping cart or our store.

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Payment, Pricing & Promotions

All payments are due before products are shipped, unless prior arrangements have been made. Pricing discounts are applied with either a promotion code or by pre-arranged conversations with one of our Account Executives

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Viewing Orders

You may check your order status at anytime by simply logging into your account. Once logged in navigate to My Orders in the left main section of your account dashboard. Emails are sent during the entire process of your order and will keep you up to date on shipping dates and overall order progress.

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Updating Account Information

To update your account information login to your account. Once you are logged in you will be presented your dashboard, under account information click edit and update the information you wish to change.

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Order Tracking

To track your package simply copy and paste the tracking number that was supplied in your order confirmation email in the text feild below:

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